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RXA’s Voice of Customer Experience (VoCx) application provides companies with insights into what customers are saying about their products and services. To stay competitive in the marketplace, companies must collect, analyze and act upon all forms of customer data, including surveys, call center metrics, and mystery shopping. Our solution embraces the universe of data, applies the latest analytics available, and builds a roadmap for action. Using advanced analytics, RXA pinpoints the areas where you should focus to improve your customer relationships and in turn, impacts the resources that matter most.
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Sometimes you just need a PivotTable. At RXA, we often find ourselves trying to create very specific tables and it can be nearly impossible to get the rows and columns just right. Our team created this simple PivotTable app to solve this problem. When you power up this app, you will be able to pivot your data to your heart’s content.
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RXA built this machine learning application to identify the relationships between website visits, cart creations, and transaction revenue. When you power up this app, you will know what to expect when you experience an increase or decrease in website traffic as measured by Adobe Analytics. Additionally, identify outliers in your key web metrics. Know which spikes and drops to focus on to separate the signal from the noise.
Answer business questions such as:
RXA built this machine learning application to identify the relationships between website visits, cart creations, and transaction revenue. When you power up this app, you will know what to expect when you experience an increase or decrease in website traffic as measured by Google Analytics. Additionally, identify outliers in your key web metrics. Know which spikes and drops to focus on to separate the signal from the noise.
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Managing your customers is critical for small and large business alike. With RXA’s Customer Lifecycle consumer segmentation algorithm, you can identify those customers that are in different stages of the purchasing lifecycle and download lists formatted for action. With this application your customers are categorized instantly, and the resulting segmentation can be integrated with any existing CRM, Sales, or Marketing tool. Include the spend, the last purchase date, and the RFM score to help manage your customers and increase the value of your marketing and sales efforts.
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RXA’s Workforce Optimization (WFO) is unlike any other labor and staffing optimization tool on the market. Uniting all relevant data from internal and external sources into one, integrated platform, this application enables RXA’s proprietary AI models to predict the optimal staffing and scheduling for your team. In addition, RXA’s WFO enables the ability to predict volume of future transitions, calculate the time needed to complete future tasks, generate schedule, and deploy skilled team members all with the goals of providing your customers with the best experience while reducing your labor costs.
